Refund Policy
At WarmGlow Studio, we take pride in the quality of our handcrafted candles and fragrance products. If you are not completely satisfied with your purchase, we are here to help. Please review our refund policy carefully before making a request.
Eligibility for Refunds
We accept refund requests under the following conditions:
- The product was received in a damaged or defective condition.
- The wrong item was shipped.
- The product is significantly different from its description on our website.
To be eligible for a refund, the item must be unused, in its original packaging, and returned within 7 days of receiving it. Proof of purchase is required.
Non-Refundable Items
We do not offer refunds for:
- Products that have been used or damaged after delivery.
- Personalized or custom-made products.
- Items purchased on sale or during promotions.
Refund Process
1. Initiating a Refund Request
Contact us at warmglow.studio@gmail.com with your order number and a description of the issue. Attach clear images of the damaged or incorrect product.
2. Approval & Return
If your request is approved, we will provide return instructions. Customers are responsible for return shipping costs unless the return is due to our error.
3. Processing Refunds
Once we receive and inspect the returned item, we will notify you of the refund approval. Refunds will be processed to your original payment method within 7-10 business days.
Exchanges
We offer exchanges for defective or damaged items. Please follow the same procedure as for refunds. Exchanged and damaged products will be delivered within 7-10 business days.
Late or Missing Refunds
If you haven't received your refund yet, please:
- Check your bank account.
- Contact your credit card provider; processing times may vary.
- If the issue persists, contact us at warmglow.studio@gmail.com.
Contact Information
For any questions related to refunds or exchanges, reach out to us at:
Email:
warmglow.studio@gmail.com
We appreciate your support and understanding!
